Refund policy

At BeBottles, customer satisfaction is our top priority. We stand behind the quality of our premium insulated and collapsible water bottles. If you or your kids are not completely satisfied with your purchase, we are here to help.

Please read our detailed Refund & Return Policy below to understand our procedures, timeframes, and conditions.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have exactly 30 days from the date you received your item to request a return. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility & Conditions

To be eligible for a return and full refund, your item must meet the following strict conditions:

The item must be unused, unwashed, and in the same condition that you received it.
The item must be in its original, undamaged packaging (including any protective plastic wrap, boxes, and tags).
Your return request must include the original receipt or proof of purchase (such as your order confirmation email).
Any promotional items or free gifts included with the purchase must also be returned in their original condition.

Note: We reserve the right to inspect all returned items. If an item is returned damaged, dirty, or showing signs of use, we may refuse the refund or deduct a restocking fee based on the item's condition.

3. How to Initiate a Return (Step-by-Step)

To start a return, you must contact our customer support team first. Do not send your purchase back to the manufacturer or the shipping address on the package without contacting us first.

Email Us: Send a return request to support@bebottles.shop with your order number (e.g., #BB1234) and the reason for the return. (If the item is damaged, please attach clear photos).
Get Authorization: Our support team will review your request within 1 to 2 business days. If approved, we will email you a Return Merchandise Authorization (RMA) number and the correct return shipping warehouse address.
Pack & Ship: Securely pack the item in its original packaging. Clearly write the RMA number on the outside of the box and ship it back using a trackable shipping service.

4. Return Shipping Costs

Customer Responsibility: For standard returns (e.g., if you changed your mind, ordered the wrong color, or the size isn't what you expected), the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.
Trackable Shipping: We highly recommend using a trackable shipping service (like USPS, UPS, or FedEx) or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost by the carrier during return transit.

5. Damaged, Defective, or Incorrect Items (Zero Cost to You)

Please inspect your order immediately upon delivery.

If the item is damaged in transit, defective (e.g., the vacuum insulation is not working, or the silicone has a tear), or if you received the wrong item, please contact us immediately at support@bebottles.shop within 48 hours of receiving your package.
Please provide your order number along with high-quality photos or a short video showing the issue.
Once verified, we will cover all costs to ship you a brand-new replacement bottle or issue a 100% full refund immediately, including any original shipping costs. For these cases, we will provide a pre-paid return shipping label at no cost to you.

6. Restocking Fees

We believe in transparent pricing and fair business.

We do not charge any restocking fees for items returned in their original, unused, and brand-new condition within the 30-day window.

7. Refund Process & Processing Time

Inspection: Once we receive your returned package at our warehouse, our team will inspect the item within 2 to 4 business days.
Notification: We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on the condition of the bottle.
Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method (credit card, debit card, or other gateway used during checkout).
Processing Window: Please allow 5 to 10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution's processing times.

8. Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, please follow these steps:

Check your bank account or credit card statement online again.
Contact your credit card company or bank; it often takes some processing time before a refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@bebottles.shop, and we will investigate the transaction immediately.

9. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need a direct exchange for a defective or damaged bottle, please email us at support@bebottles.shop.